Air Canada has created a new Business Class check-in area at Toronto Pearson International Airport. The dedicated concourse is located in the former Aisle 1 on the departure level of the airport’s Terminal 1.
Equipped with 15 check-in counters, two customer service desks, two self-serve kiosks, and a dedicated seating area, the new lounge is available to customers traveling in Business Class or customers holding select Premium status. It opened January 21, 2016.
“Competition for Premium traffic is intense and we are responding to the expectations of this market segment for a comfortable and convenient airport experience,” said Benjamin Smith, president, Passenger Airlines at Air Canada. “As the only Canadian carrier offering a Business Class cabin, Air Canada is already the preferred airline of 86 per cent of Canadian business travelers and we are recognized as the only Four-Star international carrier in North America. Along with other product innovations such as our next generation aircraft cabins and restyled Maple Leaf Lounges, Business Class Check-in marks a further evolution of Air Canada’s already industry-leading Premium services.”
Air Canada also plans to enhance Priority check-in for customers in Vancouver, Montreal and Calgary.
Air Canada – Recent Service Innovations
In addition to Business Class Check-in, Air Canada has recently introduced a series of innovations for Premium customers. These include:
♦ refurbished Maple Leaf Lounges
♦ a partnership with renowned Canadian chef David Hawksworth to style meals for International Business Class and the Maple Leaf Lounges
♦ enhanced check-in and boarding procedures
♦ new cabin interiors on our wide-body fleet, including next generation lie-flat suites in International Business Class and a designated Premium Economy cabin
♦ a refined Altitude frequent flyer program
Access to the area is available to all Air Canada Business Class, Premium Economy and Premium rouge customers, Altitude Elite 50K and higher members, and Star Alliance Gold members.
Within Business Class Check-in a dedicated Super Elite 100K check-in counter, as well as concierge office, are available for eligible customers. Other Priority customers will continue to have access to Priority Check-in in Aisle 3 for domestic and Aisle 5 for international flights.