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Atlantis Sued Over Mandatory Housekeeping, Utility Fees

Kerzner International is vigorously fighting, and denying, a class-action lawsuit alleging that it engaged in “unfair and deceptive practices” relating to the ‘mandatory housekeeping gratuity and utility service fee’ it charges guests at its Atlantis resort, in the Bahamas.


September 19, 2011

Kerzner International is vigorously fighting, and denying, a class-action lawsuit alleging that it engaged in “unfair and deceptive practices” relating to the ‘mandatory housekeeping gratuity and utility service fee’ it charges guests at its Atlantis resort, in the Bahamas, according to the local Tribune Business.

An amended complaint, filed in the U.S. District Court for the southern district of Florida on June 30, 2011, by a Jennifer Costa on behalf of the class-action plaintiffs, alleges that the ‘mandatory’ fee is “deceptive” because Kerzner International does not pass all of it on to either housekeeping staff or to cover utility fees.

“By labelling the gratuity and utility charge something that it is not, Kerzner is deceiving consumers into paying more for their hotel room than they bargained,” the class-action lawsuit alleged.

For more, visit the Tribune’s site



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