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Zoom Customers Seeking Compensation

Travelers who reserved tickets on bankrupt Zoom Airlines through registered travel agents qualify for reimbursement, according to a spokesperson for the Canadian Transportation Agency (CTA).


By Don Douloff, September 4, 2008

Travelers who reserved tickets on bankrupt Zoom Airlines through registered travel agents qualify for reimbursement, according to a spokesperson for the Canadian Transportation Agency (CTA). Authorities in Ontario, Quebec and B.C. are advising on passenger claims, according to the spokesperson, who added that customers living in other jurisdictions inside and outside Canada should contact their travel agents or check with local authorities about remuneration.

Furthermore, travelers who’d paid via credit card can contact their financial institutions to ask that those Zoom-fare charges be reversed, while anyone who paid cash should keep their receipts and tickets and wait for further details.

In addition, the CTA is expediting requests from other airlines offering chartered flights to help out Zoom passengers stranded in Canada, the U.S. and Europe. At the time of writing, Air Canada, WestJet, British Airways and Virgin Atlantic were offering reduced fares, to help out stranded customers.

On Aug. 28, the discount airline filed for bankruptcy, after being hard hit by skyrocketing fuel prices. In a statement, Zoom co-founders Hugh and John Boyle said they’d secured a new investment package for the troubled airline, but “the actions of creditors meant we could not continue flying.”

For more information, visit http://www.cta-otc.gc.ca/air-aerien/licensing/zoom_e.html

Or visit www.flyzoom.com



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