December 2, 2010
Continental Airlines, for the third consecutive year, won top spot in Business Travel News’ annual airline survey, while its merger partner and new namesake, United Airlines, once again landed at the bottom of the heap.
Roughly two months into their integration, the carriers face the challenge of preserving the goodwill Continental has developed among corporate travel buyers, as demonstrated by a consistently strong performance in the 13 years BTN has measured buyer satisfaction via airline negotiating and service delivery.
Continental has finished first in the annual survey six times, tying American Airlines, which placed second this year, for the most number of wins.
United – rated this year ahead of only one carrier, US Airways – has hovered in the middle or bottom of the pack.
To read more and download the survey, visit BTN’s site