TORONTO — Greg MacNeil has been named director of operations at Sheraton Gateway Hotel in Toronto International Airport, it was announced June 13.
With more than 23 years in the hospitality industry that took him coast to coast across Canada and six years in the U.S., MacNeil will lead the Sheraton Gateway team in operational performance, driving the service culture and guest satisfaction metrics.
Most recently, MacNeil was director of food and beverage at the 1,372-room Sheraton Centre Toronto. He joined Starwood in 2009 as director of banquets at The Westin Harbour Castle, in Toronto, and his career then accelerated to assistant director, food and beverage. In 2014, he moved to the Sheraton Centre Toronto.
“Greg is a dedicated, passionate leader and strategic business partner. He has a strong commitment to delivering outstanding results and to mentoring his team members to being the best they can,” said Catherine Velie, general manger of the hotel. “I’m delighted that Greg has brought his significant expertise and joined the team here at the Sheraton Gateway Hotel.”
Sheraton Gateway Hotel in Toronto International Airport offers 474 guestrooms and is the only hotel located directly within the airport grounds. Sheraton Club Level rooms offer upgraded amenities and exclusive access to the penthouse Club Lounge for complimentary breakfast and evening hors d’oeuvres. In addition to complimentary printing of guests’ boarding pass, the hotel features arrival and departure screens with flight time status.
Sheraton Hotels & Resorts is currently in the midst of implementing Sheraton 2020, a 10-point plan designed to make Sheraton the global hotel brand of choice. Recently, Sheraton launched an advertising campaign highlighting the brand’s ongoing enhancements to its guest experience. With work well underway, the brand has rolled out a number of Sheraton 2020 intiatives, including Paired, a new lobby bar menu; the riches SPG promotion in the brand’s history; and Sheraton Grand, a new premier tier that recognizes exceptional Sheraton hotels and resorts.