The Hilton Orlando received the 2012 Connie Award, the global hotel company’s highest achievement for an individual property. It also won the award in 2010 and 2011.
“This third consecutive year of winning the Connie is like winning the National Championship or the Superbowl,” said the hotel’s general manager Doug Gehret. “The team here is just full of superstars—that is the best explanation of why we have been chosen for a third year. The commitment to customer service, excellence in every department and old-fashioned hard work are what keeps bringing us the honour of being Connie Award winners.”
The Connie Award, named in honour of company founder Conrad Hilton, is awarded to the top hotel of the year based on three components:
- quality assurance audits measuring cleanliness, condition and branded standards
- customer scores rating staff service
- customer service scores rating the quality of the hotel’s physical accommodations
The winner represents the highest scores in the brand system in all of these categories.