Allison Fraser, a 26-year veteran of the hospitality management industry, has been appointed general manager of the 197-room Hilton Saint John in Saint John, New Brunswick. Fraser’s responsibilities include managing the adjacent Saint John Trade & Convention Centre.
She succeeds Tammy LeBlanc, who was recently appointed general manager of the Hilton Toronto Airport Hotel & Suites. Fraser will report directly to Ted R. Ratcliff, senior vice president, operations, eastern North America, Hilton Worldwide.
“With her experience in a specialized resort venue, Allison brings a unique perspective on delivering high-touch service that will benefit the Hilton Saint John,” said Ratcliff. “Allison’s strong managerial experience, especially in her most recent role as general manager at the prestigious Emerald Lake Lodge in western Canada, a property renowned for its award-winning restaurants, will serve her well in managing both the food and beverage operations at both the hotel and the connecting Saint John Trade & Convention Centre.”
Prior to joining Hilton, Fraser served since 2007 as general manager of the Emerald Lake Lodge in Field, British Columbia, a high-end, historic, four-star property housing 85 guest rooms and suites spread out in 23 cabins over 15 acres in Yoho National Park in the Canadian Rockies. During the last four years of her tenure, Condé Nast Traveler Readers’ Choice Awards ranked Emerald Lake Lodge one of the top two resorts in Canada, advancing from sixth place when she was appointed to her position.
She has also served as general manager of the 136-room, four-star Garden Court De Waal in Cape Town, South Africa; general manager of the 410-room, four-star Cullinan Hotel in Cape Town; the 252-room, four-star Garden Court Milpark in Johannesburg; and the 157-room, three-star Holiday Inn Garden Court Wilderness in the Western Cape. Prior to her career as a general manager, Fraser worked in operations, housekeeping and food and beverage roles at six South African hotels.