The Palais des congrès de Montréal has earned the highest quality certification available to convention centres, the International Association of Convention Centres (AIPC) Gold Quality Standards International Certification.
“We are extremely proud of this certification which speaks to the quality of our service and infrastructures, our continuous improvement programs, sound management, and which of course also sets us apart from the competition,” says Raymond Larivée, president and CEO of the Société du Palais des congrès de Montréal.
The certification is awarded after a rigorous, independent audit process, which measures a convention centre’s quality and management performance in 10 specific areas:
- Customer Service
- Quality of Facilities and Operations
- Employee Relations
- Safety, Security and Emergency Response
- Financial Integrity
- Community Relations
- Environmental Responsibility
- Industry Relations
- Supplier Relations
The centre’s event management director Élaine Legault led the certification project. “In addition to consolidating our continuous improvement process, AIPC Gold Quality Standards certification also acknowledges the examplary work of our employees, guided as always by our values of excellence, integrity and teamwork,” she says.
The Palais des congrès de Montréal is enjoying a record-setting period. For the 2014-15 year, it will have hosted 127,000 convention-goers, more than ever before. For 2015-16, 210,300 room nights have already been booked for business tourism purposes, up 39 per cent compared to the average for the last five years.The events for these two years will have generated nearly half a billion dollars for the economy. Montréal has been consistently rated the top host city in the Americas for international events since 2011, thanks in large part to the concerted efforts of the Palais des congrès and Tourisme Montréal to position the city as an essential business destination.